April 18, 2008

DSL SERVICE RESTORED AT 5:15pm.

To All SpeedFactory Customers

In the early hours of the morning of Friday April 18, 2008, our network monitoring system alerted us to a problem with our DSL circuits in Atlanta.

We reported the outage to AT&T, who acknowledged an internal error on their part. However, we were unable to make any significant progress until early morning. By the time it was resolved we had to work through five different parts of their organization to get it fixed.

I apologize for the loss of service, coming so quickly after last week's outage. While this was entirely outside of our control, I know that your access to the Internet has been disrupted, and that is not acceptable. As your Internet Service Provider, my commitment to you is that we will work with AT&T to understand the cause of this outage, and ensure that it does not happen again.

Each and every customer is important to us, and I recognize that recent events will have shaken your confidence in our abilities to provide you with a reliable service, and maybe you're questioning if we will continue offering services in the Atlanta region.

On behalf of myself and my team, I want to assure you that we are here to stay and we are working diligently to eliminate future problems. We are committed to winning back your confidence and providing you with a service that we feel proud of, and that meets your needs.

Sincerely,

Robert Ford

President and CEO
NextPhase Wireless, Inc.
(Parent company of SpeedFactory)

PLEASE CONTACT US AT: http://speedfactory.net/contact.php